GTBank and its horrible ATM service

If there’s a prayer all Guaranty Trust Bank customers should be saying presently, it’s that may they never have cause to use the bank’s ATM machines in the early morning hours at least.

In this digital day and age, it’s quite annoying and disappointing as well that GTBank ATM services are horrible going by the experiences of this blogger recently at their Ojuelegba branches.

What’s most frustrating about the experiences is that they are two branches conveniently close to each other yet the both of them are practically useless when it comes to their ATM service.

And their uselessness becomes more glaring in light of the fact that Zenith Bank also has branches beside the both of them and while the GTB ATMs are dead around 7am, the Zenith ATMs are so alive you begin to wonder if GTB’s are situated on another planet.

Now, picture the actual scenario. You go to Ojuelegba, Lagos knowing fully well that there are two GTB branches there so you can use their ATMs. Point two is GTB now has ATM fingerprint usage so you don’t even need an ATM card to withdraw money.

You get to the first branch which is on the road from Mushin around 7.10am and it’s immediately obvious things are not as they should be there as the expected activities are absent so it seems like a ghost town. So you don’t even bother to go to the ATM directly but you ask their security officials on duty the situation on ground.

Surprise, surprise! The security guys who’re supposed to be helpful to you as a GTB account holder or just prospective customer through the patronage of their ATM service are rude to you instead. They know full well that the ATM is not working but they just say you should go and try it. When you do so unsuccessfully, they’re not interested in explaining the operating modules of their branch ATM service to you.

That’s the first scenario. The second is the one in which as you’re stepping into the branch and the security will let you know immediately that the ATMs are not working without any explanation as to why none of them is working.

Since there’s another branch close by, you’re not too bothered at the failure of the first one. But then you’re shocked to see that the ATMs at the Zenith Bank next to it are busy dispensing cash to their users.

Are your eyes deceiving you, you wonder.

You head to the second branch on Ojuelegba Road and before it is the second Zenith Bank branch with its ATMs already working too. But when you get to the GTB, all ATMs are dead there too.

All your enquiries of the security guys fall on deaf ears. They only reluctantly after your insistent questioning reveal that the ATMs will only begin working from 9, 9.30am, according to them.

You therefore end up frustrated in your effort to use your bank’s ATM machines for reasons best known to the bank and its staff.

Those reasons however aren’t justified because the bank closest to them is reliably offering the same service they’re failing in in the same area and the circumstances.